Ticketing Desk Agent Vacancies at Emirates Group in Nigeria

Emirates Group Vacancies for Ticket Desk Agent in
Nigeria. The Emirates Group seeks to employ the
services of a Ticket Desk Agent for its Abuja office.
If you meet the below requirements, do well to
apply.
The Emirates Group is a dynamic travel and
tourism operation with a global reputation for
excellence spanning every aspect of the
industry. The Emirates Group is spearheaded by
one of the most admired and innovative airlines in
the world.
The details of the latest Emirates Group Vacancies
are as follows:
Position: Ticket Desk Agent – Abuja – 150000XE
Purpose of Emirates Group Vacancies
1. Ensure a high standard of Customer
Service is maintained at all times and be
able to project the EK image at all times by
being fully conversant with EK ticketing and
fares procedures; responding to customer
queries; complaints and claims in an efficient
and timely manner in order to restore
passenger confidence.
2. Deal with problems arising such as
delays; disruptions; excess baggage or
denied boarding; including implementation
of the ‘Options’ Scheme; in order to retain
customer confidence and loyalty.
3. Ensure expenditure on meals and
accommodation for transfer or delayed
passengers are in accordance with company
procedures.
4. Ensure the expeditious and accurate
completion of all documentation including
tickets; MCOs; Excess baggage tickets;
PTAs; DSR’s etc
5. Make/amend reservations as and when
necessary, handle rebooking of flights
accommodation and re-issuing tickets and
issuance of FIMs in the event of disruptions
for EK and other airlines.
6. Recalculate fares for passengers
changing itinerary; making additional
collection as required; completing daily
ticket sales returns and ensuring monies are
banked.
7. Monitor both inbound and outbound
transfer passengers.
8. Make arrangements to expedite their
journey through the airport. Compile various
statistics on transfer numbers and provide
daily shift reports.
9. Undertake Check-in for transfer
passengers at the Transfer Desk. Allocate
seats process transfer baggage requirements
and ensure visas and other documentation
is in order for travel.
10. Assist other Airport Services team
members as and when required and
undertake various administrative functions
and other duties as directed from time to
time by the Airport Services Manager and
Ticket Desk Supervisor.
Qualifications & Experience of Emirates Group
Vacancies
1. High school level of education or
equivalent
2. Knowledge of Reservations and Ticketing
(preferably with some airport experience).
3. Completed basic courses in MARS
Reservations and Fares and Ticketing.
4. A working knowledge of Departure
Control Systems (DCS)
5. Must have good customer service and
interpersonal skills; and the ability to work
under pressure.
6. Fluent in written and spoken English.
Salary and Benefits for Emirates Group Vacancies
The Emirates Group offer employee’s competitive
remuneration packages, attractive travel benefits,
and career development supported by multi-million
dollar training facilities in Dubai, and e-Learning
programmes for those seeking a long-term future
in the Company.

Method of Application for Ticket Desk Agent
1. Click Here
2. Enter “Ticket Desk Agent” for keywords
and “Nigeria” for location
3. Click search